Voice AI for home services and field operations.
An always-on intake and qualification agent that captures every service call — including after hours — runs the same script every time, and hands clean jobs to dispatch with the context they need to schedule a tech.
The recurring failure modes.
What the voice agent actually does.
Service intake & qualification
Capture customer info, address, equipment type, issue description, and access details. Qualify scope and urgency against your service categories.
Scheduling & dispatch handoff
Offer real availability against your scheduling system, hold a slot, and hand the job to dispatch with a structured ticket ready to route to a tech.
FAQ & status updates
Answer questions on service area, pricing ranges, financing, warranty, and confirm or move existing appointments.
Emergency escalation
Burst pipes, no heat in winter, gas smell, and other defined emergencies skip the queue and go straight to a human on-call.
What changes once it's live.
- Every after-hours and overflow call captured as a real lead.
- Cleaner, consistent dispatch tickets — no more 'what did they say again?'
- Techs arrive on jobs that were properly scoped on the phone.
- An audit trail of what was promised vs. what was delivered.
Map your first voice workflow.
30 minutes with Erik. We'll walk your call flow, identify the highest-leverage workflow to automate first, and tell you honestly if voice AI is the right fit.